FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions:

1. What payment methods do you accept?

We accept Visa, Mastercard, American Express, and PayPal for a secure and convenient checkout experience on SafeSOSkit.com.

2. How long does it take to process and deliver an order?

Orders are processed within 12 to 24 hours after payment confirmation. Delivery typically takes 5 to 20 business days, depending on your location and product availability. We ship using trusted carriers such as UPS, DHL, FedEx, and QualityPost.

3. How can I change the shipping address after placing my order?

If your order hasn’t been processed yet (within the first 12 to 24 hours), please email us at info@safesoskit.com with the subject "Address Change." We’ll do our best to update the address. If the order has already shipped, we cannot guarantee changes.

4. How can I cancel my order after placing it?

Because we process orders quickly, cancellations are not possible once the order is confirmed. Please make sure to carefully review your order before finalizing the purchase.

5. Do you offer international shipping?

Yes, we currently ship to addresses within Europe.

6. How can I track my order?

Once your order is confirmed and shipped, you’ll receive a confirmation email with a tracking link to follow your shipment’s progress.

7. Do you offer express shipping options?

Yes, during checkout you can select express shipping for faster delivery at an additional cost.

8. Can I track my order in real-time?

Absolutely. Once your order is shipped, you'll receive a tracking number to monitor your package in real-time via our website or the courier’s platform.

9. What should I do if my order does not arrive within the estimated time?

If your order hasn't arrived within the expected timeframe, please contact us at info@safesoskit.com. We’ll investigate and resolve any issues as quickly as possible.

10. Do you have a rewards or membership program for frequent customers?

Not yet, but we’re working on it! For now, we invite you to subscribe to our newsletter for early access to special offers, survival tips, and exclusive discounts.

11. What measures do you take to ensure the security of my personal and payment information?

We take your security seriously. SafeSOSkit.com uses industry-standard SSL encryption and follows best practices to ensure your personal and payment information is always protected.